All orders are processed and packaged in our warehouse located in Los Angeles, California. Please allow up to 2-3 business days for your order to process. For domestic orders within the United States, please allow 5-7 business days to receive your order depending on your location and shipping method. For international orders, please allow anywhere from 1-2 weeks to receive your order, depending on your country. 

We ship all domestic and international shipments via UPS and USPS. All orders are fully trackable within the United States. Orders shipped internationally via USPS may not be trackable once they leave the U.S. We do not offer free returns on International orders at this time, hopefully in the future!

International Shipping is now available and shipped via USPS. To learn more about international shipping and returns, click here.

Merchandise purchased during a sitewide sale or on sale, are eligible for exchange or store credit only, but may not be returned for a refund.

We love a good bargain, but discount codes are unfortunately not combinable! Only one code at a time may be used when shopping online.

We know online shopping can be tricky for fit and sizing. If you have a question about a particular style, send your measurements to mail@neococo.com and we’ll help you find the right size!

We accept Visa, MasterCard, Discover and American Express credit card payments, as well as PayPal. We do not accept prepaid debit gift cards, personal checks, money orders or direct bank transfers.